Most support volume is the same twelve questions. QUIRA answers them from live order and policy data, then hands off the rest with the transcript attached.
Where is my order. When will it arrive. Can I change the address. How do I start a return. These are not judgment calls. They are lookups.
QUIRA looks them up against your actual order records and your actual policy, in the chat, in seconds.
When the store is not on a native connector, Custom API is the usual path. Native options live on the integrations hub.
Pulled live from your order data, including tracking when you have it.
Walks the shopper through eligibility and starts the process instead of parking them in a queue.
Shipping cutoffs, warranty, restocking fees — answered from the documents you gave it.
When a person is needed, your agent picks up mid-thought. The customer never repeats themselves.
You choose whether QUIRA identifies itself. Most merchants keep the label visible.
It checks eligibility against your policy and starts the process when your platform allows it. If yours only supports explaining the policy today, that is how it will behave until the connector supports more.
The agent does not get slower because volume went up. Your team sees only the conversations that need a person.
No. It handles the repetitive volume so the helpdesk is for judgment calls.
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